Services

Insurance Plans

For Providence Health Plan members: Starting January 1, 2021, Providence is bringing the contracting for behavioral health services "in-house". They currently use the organization Optum to provide authorizations, payments, and a provider network. Western is contracted with Providence to provide services to their members. We will be able to provide these without any interruption and change in services.


This list of health plans includes most of the major insurance companies in the Metro area. Please contact the Western location nearest you to inquire if your insurance is contracted with Western. Additionally, you may contact your insurance company for a list of Western practitioners.

Health plans have a Mental Health benefit and a Substance Use Disorder benefit for "medically necessary" services. There are also Employee Assistance Programs. These programs offer a set number of sessions that do not require "medical necessity".

Unless otherwise specified, we provide Mental Health and Substance Use Disorder services for the following plans and EAPs:

  • Aetna

  • Beacon Health Options

  • Blue Cross Blue Shield

  • Cascade EAP

  • Cigna

  • CareOregon Advantage Plus (Mental Health)

  • First Choice Health

  • Humana

  • Kaiser Permanente

  • LifeSynch

  • Lifewise (Washington)

  • Magellan

  • Medicare (Mental Health)

  • MHN of California

  • Moda

  • Multi Plan

  • Oregon Medicaid Fee for Service (i.e, "Open Card" or "DMAP")

  • Health Share of Oregon (including CareOregon, Kaiser, and Providence)

  • Optum (United Health plans)

  • Premera Blue Cross

  • Private Health Care Systems

  • Providence Health Plans

  • Providence Preferred

  • Regence Blue Cross / Blue Shield

  • Reliant EAP

  • Tricare (Mental Health)

  • United Healthcare/United Behavioral Health

  • Wellpoint EAP

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Virtual Visits and Client Portal

Virtual visits occur over the internet in the comfort and safety of your own home. You can access the program with a smartphone, tablet, or computer.

Western utilizes a HIPAA-compliant, secure application to conduct sessions over the internet. Click here for more information on how to do a virtual visit.

To connect to a visit, find your clinician in our Staff Directory and click on the button for Virtual Visit. This will place you in the waiting room for your clinician.

We should note that many health plans have approved the use of a phone during this public health emergency, as well.This is an option if it is not possible to make a video connection.


Western also has a client portal for clients who are in services with us!  With the portal, you can

- View and request changes to appointments

- View statements or balances

- Make a payment

- Access medication information

- Send or receive secure messages

There are several options to sign up. You can start the enrollment process here, contact any of our locations to assist you, or email portalsignup@westernpsych.com

If you are already signed up for the portal, you can access it through NextGen here

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