How Virtual Visits work
Virtual visits are a way to see your provider from the comfort and safety of your own home. During the coronavirus outbreak, Western's services are solely virtual.
Western is utilizing Zoom for secure video and audio connection. Zoom works with a smartphone, tablet, or computer. Each clinician has their own "meeting room".
Virtual visits are scheduled just like onsite visits: contact the location to setup an appointment. Our Front Desk staff continue to be available by phone.
At the time of the appointment, find your clinician in our Staff Directory and click on the "Virtual Visit" button. Your clinician will admit you to the session when ready.
Frequently Asked Questions:
· Will the visit be private/secure?
When you enter the digital “waiting room”, you are in an encrypted and private link that does not store or forward the call to any other location.
· I’m not very comfortable with virtual visits; how is it different from face-to-face therapy?
Many people feel hesitant to try a virtual visit, but they often find that after the call begins, it feels much the same as in-person sessions. We encourage you to discuss your feelings or any challenges with your provider.
· Will my insurance pay for virtual visits?
Virtual visits are covered by most insurances at the same rates as in-office services. This is especially true during the COVID-19 outbreak. We have options for you to pay your co-pay over the phone at 503-233-5405 or through our online client portal.
· What do I need to know before I have a virtual visit?
Your provider will ensure they are in a private location and will ask that you do the same. They may also confirm your location and phone number at the beginning of the call in case of an emergency or if the call is disconnected. It is best to set aside time and space for the visit like you would in an office setting.